Order entry should be simple. But for many businesses, it’s a daily struggle that drains productivity, frustrates staff, and disappoints customers. Let’s break down the real impact of manual order entry—and how an ERP system can transform your operations.
The Reality: Manual Order Entry Is Holding You Back
Consider Johnny, your typical order entry specialist:
- He spends hours each day buried in emails, phone calls, and spreadsheets just to process orders.
- Every order requires manual data entry, increasing the risk of typos and costly mistakes.
- Inventory checks mean waiting for email replies from the warehouse—sometimes for hours.
- Pricing is a guessing game, relying on outdated cheatsheets and manual calculations.
- If there’s a stock or pricing issue, Johnny has to go back to the customer, causing delays and frustration.
The result?
- Orders are delayed, leading to unhappy customers.
- Errors slip through, resulting in returns, credits, and lost revenue.
- Managers like Shirley spend their days putting out fires instead of growing the business.
The Facts: Manual Processes Hurt Your Bottom Line
- Companies using manual order entry experience error rates as high as 3-5% per order.
- The average cost to fix an order error is $200–$250, not including lost customer trust.
- Businesses with automated order processing see up to 67% faster order cycles and 30% higher customer satisfaction scores.
The Solution: ERP Automation
Imagine a different scenario:
- Orders are entered once—no more double entry or copy-paste errors.
- The ERP system checks inventory in real time across all warehouses and 3PL locations.
- Customer-specific pricing is applied automatically to every line item.
- Order confirmations are sent instantly, and stock is reserved without delay.
- Fulfillment orders are created for shipping teams, streamlining the entire process.
The Benefits: Reduced Redundancy, Happier Employees and Customers
- Orders are processed in minutes, not hours.
- Error rates drop dramatically, saving thousands in rework and lost sales.
- Customers receive accurate, timely updates—boosting satisfaction and loyalty.
- Managers can focus on growth, not firefighting.
Why 13X?
We specialize in learning your businesses first: we’ll get right into it with your customer service and inside sales team to identify the manual bottlenecks that are making the order process unnecessarily tedious.
- We tailor ERP systems to your unique workflows and customer needs.
- Our clients see measurable improvements in order accuracy, speed, and customer experience.
- We support you every step of the way—from planning to go-live and beyond.
Contact Us
Ready to leave manual order entry behind?